Archive for the ‘FAQs’ Category

How to find a perfect After Sale Service supplier from China? – 1

Tuesday, September 7th, 2010

Preface:
Quality, price, and service are three factors that are critical to the success of any export sales effort. Service, which is addressed here, should be an integral part of any company’s export strategy from the start. Properly handled, service can be a foundation for growth. Ignored or left to chance, it can cause an export effort to fail.

Online shopping becomes more and more popular nowadays, however, still many people dare not to purchase online. The main reason for it is that they think online shopping is not secure enough. But if perfect after sale service is provided, then online stores will be as popular as real local stores. Therefore, After Sale Service becomes more and more important, and even becomes the key competition factor among online shops. So it is urgent that every seller including both online seller and local store seller should improve their After Sale Service.

ePathChina is a great example of perfect After Sale Service. If you ever bought some stuff on ePathChina, then you should have experienced the excellent service from it.

The importance of after sales service

Anyone involved in sales knows that selling a product or service isn’t the end of the process. Many companies, especially those that sell consumer goods have started to use customer support call centers. One key function of many of these call centers is to provide after sale service. Just like ePathChina, they offer online support, if customer has any questions to raise, they can contact them right away, or they can simply call them either by phone number or skype. Customers will never worry about being not able to reach ePathChina after purchasing.

Wise companies know that customer loyalty is necessary to retain business. The best business habit is to cultivate clients for life and this is best done by great customer service for both before and after sales. Any customer service for both before and after sales and any customer support call center that doesn’t include after sales care in their offerings should be avoided.
after sale service
After sales service helps to ensure that customers are satisfied with their purchases. A good customer service will ensure that customers can call in for help when they need it. Sometimes customers have difficulty setting up or installing a piece of equipment. Having after sales support ensures that the customers are totally satisfied even after paying for a product or service. Most customers will be ePathChina’s regular customers after they placed an order from ePathChina for once.
A happy customer is a loyal customer. A loyal customer is free advertising as they will tell others of the great service they receive.
Many new customers are brought by the old customers from ePathChina, so ePathChina never worry that no customer will buy from them. Plus, the next time that customer wants to make a purchase they will remember your company.

A good example of perfect after sale service is Wal-Mart. To be honest, merchandise in Wal-Mart is not the cheapest among the same industry, however, it attracts the most customers. The main reason is that it can offer the best service, especially after sale service. For example, if food turns out to be dazed after purchasing, then it promises to compensate double refund to you. That’s how Wal-Mart stands strong in the World’s Top 500.Though ePathChina can’t compare with Wal-Mart, the After Sale Service is not far from it. ePathChina can always satisfy his customers’ requirements as long as it is a reasonable one.

Are you ready for the coming season of sales?

Saturday, September 4th, 2010

Time passes quickly, 2010 comes in the next half year, and the selling season is on its way.
Are you ready for the coming season of sales?

Why need to make preparation in advance?
With the years of experience, ePathChina know clearly that the e-commerce business will step into the booming season in the second half. In every hot season, Customers from worldwide countries will import all kinds of gadgets from China, especially the Christmas season. ePathChina is busy with processing a huge number of orders each day.

Therefore, it is very necessary to prepare a sufficient supply. Who win the latest hottest products; who will seize the first chance; and who will be the biggest winner.

As a mature China electronic wholesaler (http://www.epathchina.com), ePathChina has an ample supply of all sorts of first-class electronic gadgets. You can wholesale or dropship abundant stock from ePathChina, then you will deal the business with high proficiency, you never worry about the belated delivery and find many excuses to persuade your customers. It is effective, yes?

How to prepare the booming season?
After you deciding to prepare for the coming hot season, the next step is product selection.

How to choose product?

You can choose the potential best sellers according to your local festival.
To be in appreciation of the old and new customers, ePathChina has been ready to be your preferred supplier in the next peak season. ePathChina has prepared a great many fashion and hot electronics (http://www.epathchina.com/products_hot.php) like home electronics, MP4 & Media players, multi-functional cell phones, cameras, computer and accessories, GPS tracker, Car DVD, and surveillance & securities, etc.

Moreover, you can buy some other cool new gadgets which are very suitable for the gifts. For example, cool 3D glasses, various LED lights, PSP accessories, and lifestyle devices, etc.
Except new arrivals, ePathChina also supply a wide selection of special offers. In this catalogue, you can purchase the most competitive and cheapest China electronics, which can help you make the largest profits.

How to choose the supplier?

Actually, preparing the hot season, the most important link is supplier hunting. You need to find reliable and reputable partners who can provide you not only the high quality products but also first class service. There are some great choices for you: madeinchina.com, alibaba.com, ePathChina.com, etc. Because these China sellers have passed years of tests, they have succeeded to win customers from both home and abroad.

As for a reliable dropship wholesaler (http://www.epathchina.com), ePathChina has been ready for providing satisfying service and products for global customers. ePathChina is striving for make a long term cooperation with retailers, small wholesale, vendors, etc. from all the world and achieve the profits of the both sides. Both sides’ profits can be the successful business. Welcome to buy cheap electronics from your preferred partner – ePathChina.

Want to see beautiful and favorable price electronics from China?

Chinese Electronics CheapBuy Electronics Wholesale!

Selection Guidelines of Fingerprint Locks

Monday, August 2nd, 2010

In recent years, because of its convenient, fast and accurate features, fingerprint lock has stared rapid development and popularization. More and more users chose the fingerprint lock as an important component of the home safe systems; it is belong to the access control systems. In the market fingerprint locks are everywhere, the fingerprint locks’ qualities are not entirely the same from all different merchants. How to buy a high quality, reliable security, and affordable price fingerprint lock is a problem for the consumers.
China FingerPrint Locks
Of course, the fingerprint lock is not the more expensive the better. When you really decide to buy fingerprint locks, generally speaking, you should concern about the lock’s security, stability, and commonality and so on, also should consider the manufacturers or brands, functions, prices, manufacturing materials and other aspects.

Ⅰ. Security
After installing the fingerprint lock, you should make sure that it doesn’t affect the door’s security function. The lock isn’t an obvious security risk.

Ⅱ. Stability
Stability is the most important aspect of the fingerprint lock. The fingerprint normally need at least one year actual use to be stabilized. When selecting and purchasing, consumers should better choose the manufacturers who main management and production cheap  fingerprint locks. These enterprises have better production experience. The research and development is the best stability factor.

Ⅲ. Commonality
The fingerprint lock should fit to most domestic security doors, re-equips few. The setup time of the good fingerprint lock is about 30 minutes. Otherwise the user is difficult to complete the installation and maintenance by themselves. The design of commonality is good, may also reduce the stock effectively.
FingerPrint Locks
Ⅳ. Manufacturers or Brands
Which brand of fingerprint lock is the best choice? Of course is the best customer service in the selection, this is the focal point during choosing the fingerprint locks. Only the production quality of the manufacturers is good, users will feel relieved to use the lock. Only the after-sale service of the manufacturers is guaranteed, when the lock has any problem, and the problem will be resolved in time possibly. We all know that every product always has problem after using over time. So only both the quality and the after-sale service of the manufacturers are guaranteed, the user may feel safe and reliable to use their locks. In the ePathChina online wholesale electronics store, there are various styles of fingerprint locks, and they are from the Chinese well-known manufacturers’ products, reliable qualities and good after-sale service.

Ⅴ. Function
How to choose the functions of the lock? On the one hand, it is necessary to meet their needs; on the other hand, it is the quality of the lock. A good enterprise often has more than five styles of different grades of locks for the users to make choice. Users usually choose a suitable lock for themselves from those products. The following are the specific functions of the fingerprint locks. When you purchase a fingerprint lock you can refer to these features to select a suitable lock for yourself.

The basic functions commonly used: ⅰ. It can use to open the door for many people’s fingerprints. (a family or office is often not just one or two people) the quality of the product should stability and reliable, the performance is good. ⅱ. Permissions to open the door should be divided. It is impossible to let the head of household, the maid and the cleaner have the same administration authority to open the door. ⅲ. Freely change the door fingerprints. For example, the maid’s fingerprint can be cleaned when she left. ⅳ.it is best to have queries record function. You can check the open door’s record at any time; sometimes it can become critical evidence for you, it usually with a screen. ⅴ.appropriate to set a password function to prevent the electronic part of the fingerprint damage, the users cannot open the door. ⅵ. It must have mechanical key. This is an alternate way of opening the door, which is also a security  consideration.ⅶ. Choose a good lock cylinder. Mechanical key’s cylinder directly relate to your door’s anti-theft and stability. This part is very important. ⅷ. Other gaudy functions should better not want. They are basically impractical. One more function will be more than one kind of damage possibility.

Ⅵ. Price
At present in the market the prices of fingerprint locks are varies. The price of the popular fingerprint locks is between $150 and $600. The lock’s price of villa is higher. In a word, consumers need according to their wants and purchasing capacity, and compares the price and performance of the products comprehensively to choose the lock.

Ⅶ. Manufacturing materials
As the saying goes:” you get what you pay for”. When you choose the lock, you should pay attention to the product material. Different materials, the safety and durability are different. About This part you should refer to specific product material and the features to select the lock.
Wholesale FingerPrint Locks
ePathChina online store wholesale fingerprint locks, you can find what you want, and there are some useful information for you on ePathChina.com.

Want to see beautiful and favorable price electronics from China?

Chinese Electronics CheapBuy Electronics Wholesale!