Archive for the ‘China Business’ Category

The Use Skills of Cheap China Cell Phones

Monday, September 13th, 2010

China cheap phones has been very universal, a large number of users from both home and abroad are fond of the usage; however, many people meet the trick of charge. To help you avoid unnecessary lost, superior electronic online store ePathChina.com provide you well-chosen FAQs, hoping it is some kind of helpful for iPhone fans.

1.   How to set language?
You may be from any countries from the world. So you need to know how to set your familiar official language. Go to Setting- Phone Setting-Language, and then confirm your selected language. You can then use the phone without any language troubles.

2. How to quickly lock the screen, restore to unlock interface?
If you want to take an instant screen lock or unlock, all the iPhones support slide touch screen to unlock. generally speaking, a few seconds later, the screen lock will lock automatically, press the function key and the long press the # key. most China phones’ unlock key can be set according to the customers’ habits. But some phones press power key once will be ok.

3. How to set the ring tone?
It believe everyone intend to select their own cool personal ring tone. It will be not the common melodies. You can set your preferred beautiful song. You just step into main menu-Profiles-General- Individual setup-incoming call, the below has five blanks, just choose one blank random and press the confirm key to finish the setting. Then you can be informed by the nice music of calls or messages.

4. How to correct date and time?
It is very easy to set right time. Go into Phone Setting-General Settings- Time and Date; slide the screen, then press the top left corner, the phone will popup the dialog box.

5. Where to modify the call firewall?
Call firewall is a stylish and practical function for the cool China phones. It is very helpful to keep your phone. Just need to go Phone Setting-Call Settings-Call Firewall, so you have done.

6. How to restore the factory setting?
Restore the Factory Setting: Stepping into Phone setting-General Setting-Restore the Factory Setting, and then input 1122 and confirm it.
Reset: using SIM tool or other pin, toothpick, and pressing the tiny hole above the volume key on the phone side more than 4 seconds.

7. How to connect to computer via USB cable?
When you use connect to computer, phone screen will appear three options: storage device, camera, connecting series storage device –no need to drive, the system will detect automatically; two drive letters, one is cellphone, you can copy mp3 music to the corresponding catalogue. Camera, namely, you can use it as a webcam when you take video chat.

8. Screen sensibility or wrong button icons’ position?
When you use the China phone at the first time, it advises you to set the pen calibration via Phone Setting-Screen Calibration.

9. The phone cannot generate play list?
Some users have met the situation that cannot add the MP3 music and play them in iPod or media player. You can copy all the mp3 format music into My Music file, and then refresh the play list. Then you can play the music.

10. Cannot connect with wifi?
Sometimes, you may be able to connect with WIFI; you can have a try of checking via the following steps:
      1. To check the memory is big enough
      2. To check the router setting to see the password is well set
      3. To check the wifi setting to see whether it is compatible with router setting

11. How to use GPS?
Usually, if not a PDA smart phone, the phone itself will not come with map. But if the seller gift with a memory card, the buyer will equip with compatible map for you.
Normally, when you start using GPS, you need to download the compatible map first. Moreover, the map should be cracked version. If you can’t get a cracked map, you need to buy an official map. And then install the map in your phones. After doing this, you can use the GPS navigation function. It is very helpful when you take a trip. 

As matured China electronics wholesale, ePahChina sincerely hope these FAQs will be helpful.
ePathChina will continue to provide other useful tips to be in appreciation of the new and old customers. If you have any other troubles, you can also contact ePathChina for advice.

Want to see beautiful and favorable price electronics from China?

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How to find a perfect After Sale Service supplier from China?-3

Saturday, September 11th, 2010

Benefits of satisfying customer complaints
Though handling complaints is somewhat troublesome, ePathChina can always regards it as a chance to improve their product’s quality and service. ePathChina harvests a lot from constant complaints.
There are numerous benefits for a company to properly deal with customer complaints.
Satisfied customer
First of all, it will help to satisfy the customer, so you will get repeat business or referrals. In fact, in some cases, effectively dealing with a customer complaint can lead to a more loyal customer than others who may not complain or have problems.
Can rectify problems
Another benefit of dealing with complaints is that you can see weaknesses in your process or products that can be rectified. This will prevent possible future complaints or problems down the line. It is an effective form of customer feedback, although one you hope to eliminate.
Major concern about complaints
For every formal complaint you receive, there may be 10 other customers who were dissatisfied and who felt like complaining, but who never did. Instead, they change brands and tell their friends of the dissatisfaction. It is said that an unhappy customer will tell 13 people about his or her dissatisfaction1. That is not the type of word-of-mouth advertising you want.
ePathChina’s goal is to get no complaints at all. Quickly and properly solving customer complaints help his business grow and prosper. Ignoring complaints or dealing with them in a dishonest manner can result in loss of business or even lawsuits.

Exceptional customer service
Customer service is all about expectation. A business that offers a fast response or a personal service is setting up an expectation. If that company does not fulfill its promise, its customers will be disappointed.
Make sure your members of staff are delivering the level of customer service you expect. Lead by example and show your team exactly how you want them to deal with customers. Encourage them to come to you with feedback and suggestions. When you recruit new staff, look for people with the right attitude.
What are you promising your customers? Go through all the aspects of your sales and marketing and identify your selling points. Are your customers’ expectations being met or exceeded?
The best way to wow your customers is to under-promise and over-deliver. If you know you can deliver in three days, promise five and your customer will be pleasantly surprised.
It’s good to advertise your strengths, whether they are fast delivery time, friendly service or top quality products. But if you make empty promises and the reality does not match your claims, then you will lose business. However, if your service is top notch and your customers agree then tell the world- there’s no stronger marketing message.
Go the extra mile for your customers
Really good customer service gets people talking. If you go above and beyond the call of duty for your customers, they will tell everyone they know and you will get wonderful word-of-mouth recommendations.
After you’ve made a sale, for instance, call your customer to check that everything is OK. If it is, they’ll be pleased you rang. If there is a problem, you can address it immediately and they’ll be delighted.
ePathChina customer service can always keep the habit of emailing his customer about the order and products. For example, they will email their customer regarding whether they get their parcel or not and whether there is a problem of the items they received. Most customers feel grateful to this kind of concerns from ePathChina.
Pay attention to details. Follow up calls or emails quickly. If the customer has a problem, try and solve it for them. Keep records of customer service, especially if you have new members of staff that need to get up to speed on your customers.
Summary
The service you provide to your customers is crucial to your business success. For many customers, after-sales service is what makes one supplier stand out from another, often more than product or price. Good customer service can attract new business and can create a loyal customer base.
There are many simple things you can do to improve the service you provide. The starting point is to deliver what you promise, every time. To make sure you keep satisfied customers, you must keep your word. If you do more, you will impress your customers and they will recommend you to their friends. Finally, you must listen and respond when they have complaints.
To experience a perfect After Sale Service, just dealing with China wholesale exporter, ePathChina. You will learn a lot from ePathChina after even just one time cooperation with them. Consumer Electronic Dropshipper and resellers are strongly recommended to have a try.

How to find a perfect After Sale Service supplier from China? – 2

Thursday, September 9th, 2010

Details of how to do After Sale Service
Delivery
P0rompt delivery is pretty important in a deal. Time means money and power, especially to businessmen. Most large sellers have their own warehouses to guarantee fast delivery, however, there are many small ebay sellers or electronics Wholesale, and storing goods may run a great risk for their business. In this case, those sellers have to purchase items after their customers placed orders. However, sometimes, some merchandise might not be available in such a hurry. So you will have to inform your customer immediately and persuade them to changing another item in case they will cancel their orders. But sometimes, if your customer insist on canceling the order, then you should meet his needs in the long run.

ePathChina can always inform their customers in the first minute if any accident occurs, then the customers can always understand it and will either change the items they bought or canceling their orders, but they will still continue dealing with ePathChina in the future for their honesty to their customers.

Having shipped out the order doesn’t mean the end of the shipping, you should keep tracking the information of the parcel, and inform you customer the minute something occurred on the way, for example, customs clearance or a requirement of CE for a certain item, then you should try your best to offer them the related documents.

Familiar with products
To be familiar with products you are selling is essential in the whole selling chain.
Sellers should be rather familiar with products they sell so that they can solve the problems customer raised. Most questions raised by customers are easy to get resolved, but there are some customers who are expert at some products, so if you are not familiar with the products, you will not be able to answer their questions, which will lead a distrust among your clients, therefore, they won’t buy from you anymore. So try to be professional one the products you are selling.

Learning to familiar with the products they sell is a compulsory course for each ePathChina customer service. What’s more, they have expert QC test engineers to solve each problems customers raise.

Dealing with customer complaints
Inevitably, things go wrong sometimes. However, it is how you handle problems that can determine whether you lose business or actually improve customer loyalty.

More and more people are prepared to complain. Those that do are doing you a favor. They are giving you valuable feedback for nothing and helping you to improve your service. Many other customers may have quietly taken their business elsewhere. What’s more, if you impress that customer with the way you handle their problem, they will become advocates for your business. This is how ePathChina got so many regular customers. Most regular customers will bring new customers to ePathChina after they have experienced the nice service from http://www.ePathChina.com.

When a customer complains, you must be respectful and sympathetic, even if you think they are wrong. You should thank them for complaining and apologizing. You must also act quickly. A prompt response shows that you take the problem seriously and reduces the time the customer spends feeling disgruntled. Customer service from ePathChina can always handle customers complaints promptly. The minute they get complaints from customers, they will first reply them in email indicating that they have got their complaints and will deal with it as soon as possible, thus, the customer will be relaxed. Then they will find the best way to solve the complaints.

When someone complains, always ask them what they want. Many firms assume that consumers are seeking a financial solution, such as a refund or compensation when all many people want is an apology. Allow the customer to give you all the facts so that they can get it off their chest and then you can provide the most suitable solution.

Set up a customer complaint procedure and ensure that members of staff know what they can offer. Follow up the complaint with a phone call or a letter of apology. Finally, ensure that you permanently fix the problem and let the customer know what you have done.

When a customer contacts your company to complain about a product or service received, it can be a blessing in disguise. For every person who complains, there can be hundreds who do not bother to complain but who also spread negative comments about your company.

In situations where customer complaints occur, the complaint must be dealt with immediately and the cause of the complaint rectified. Some companies are not concerned with quality and often ignore complaints or deal with them dishonestly. Seeking customer satisfaction benefits a company in the long run.

Simple procedures: (This is how ePathChina usually does)
      1.Listen. Customers want to be heard and understood.
      2.Apologize for the problem. It doesn’t matter that the customer may, in fact, have been wrong.
     3.Try to fix the problem or make it up to your customer in some way. Give them something to show your appreciation. It doesn’t have to be much. Coupons are a good idea.
    4.Keep records of complaints. This will allow you to analyze what is going wrong and make changes.

When the customer pays for a product or service, it is assumed that the product will work correctly or that the service received is as promised. Ideally, the customer will be satisfied, and there will be no complaints.

If there is a problem and the customer complains about it, your company should quickly answer the complaint and solve the customer’s problem. This is often done through your company’s customer service activity. But also, you need to follow up and improve your business processes to rectify the problem.

Solve the problem
You need to immediately answer the complaint and solve the problem. It may be to give money back, exchange a product or do some repair.

Special bonus
To make sure the customer is completely satisfied, some companies will provide some special service or a reduced price on another product. This is done to assure the customer will come back for more business. Many retail stores have a generous return policy to satisfy dissatisfied customers. Usually, ePathChina.com will give a small gift to their customer together with their fixed items, and when there is some problems with the accessories, then ePathChina will always send customer a new products.

Want to see beautiful and favorable price electronics from China?

Chinese Electronics CheapBuy Electronics Wholesale!

How to find a perfect After Sale Service supplier from China? – 1

Tuesday, September 7th, 2010

Preface:
Quality, price, and service are three factors that are critical to the success of any export sales effort. Service, which is addressed here, should be an integral part of any company’s export strategy from the start. Properly handled, service can be a foundation for growth. Ignored or left to chance, it can cause an export effort to fail.

Online shopping becomes more and more popular nowadays, however, still many people dare not to purchase online. The main reason for it is that they think online shopping is not secure enough. But if perfect after sale service is provided, then online stores will be as popular as real local stores. Therefore, After Sale Service becomes more and more important, and even becomes the key competition factor among online shops. So it is urgent that every seller including both online seller and local store seller should improve their After Sale Service.

ePathChina is a great example of perfect After Sale Service. If you ever bought some stuff on ePathChina, then you should have experienced the excellent service from it.

The importance of after sales service

Anyone involved in sales knows that selling a product or service isn’t the end of the process. Many companies, especially those that sell consumer goods have started to use customer support call centers. One key function of many of these call centers is to provide after sale service. Just like ePathChina, they offer online support, if customer has any questions to raise, they can contact them right away, or they can simply call them either by phone number or skype. Customers will never worry about being not able to reach ePathChina after purchasing.

Wise companies know that customer loyalty is necessary to retain business. The best business habit is to cultivate clients for life and this is best done by great customer service for both before and after sales. Any customer service for both before and after sales and any customer support call center that doesn’t include after sales care in their offerings should be avoided.
after sale service
After sales service helps to ensure that customers are satisfied with their purchases. A good customer service will ensure that customers can call in for help when they need it. Sometimes customers have difficulty setting up or installing a piece of equipment. Having after sales support ensures that the customers are totally satisfied even after paying for a product or service. Most customers will be ePathChina’s regular customers after they placed an order from ePathChina for once.
A happy customer is a loyal customer. A loyal customer is free advertising as they will tell others of the great service they receive.
Many new customers are brought by the old customers from ePathChina, so ePathChina never worry that no customer will buy from them. Plus, the next time that customer wants to make a purchase they will remember your company.

A good example of perfect after sale service is Wal-Mart. To be honest, merchandise in Wal-Mart is not the cheapest among the same industry, however, it attracts the most customers. The main reason is that it can offer the best service, especially after sale service. For example, if food turns out to be dazed after purchasing, then it promises to compensate double refund to you. That’s how Wal-Mart stands strong in the World’s Top 500.Though ePathChina can’t compare with Wal-Mart, the After Sale Service is not far from it. ePathChina can always satisfy his customers’ requirements as long as it is a reasonable one.

Are you ready for the coming season of sales?

Saturday, September 4th, 2010

Time passes quickly, 2010 comes in the next half year, and the selling season is on its way.
Are you ready for the coming season of sales?

Why need to make preparation in advance?
With the years of experience, ePathChina know clearly that the e-commerce business will step into the booming season in the second half. In every hot season, Customers from worldwide countries will import all kinds of gadgets from China, especially the Christmas season. ePathChina is busy with processing a huge number of orders each day.

Therefore, it is very necessary to prepare a sufficient supply. Who win the latest hottest products; who will seize the first chance; and who will be the biggest winner.

As a mature China electronic wholesaler (http://www.epathchina.com), ePathChina has an ample supply of all sorts of first-class electronic gadgets. You can wholesale or dropship abundant stock from ePathChina, then you will deal the business with high proficiency, you never worry about the belated delivery and find many excuses to persuade your customers. It is effective, yes?

How to prepare the booming season?
After you deciding to prepare for the coming hot season, the next step is product selection.

How to choose product?

You can choose the potential best sellers according to your local festival.
To be in appreciation of the old and new customers, ePathChina has been ready to be your preferred supplier in the next peak season. ePathChina has prepared a great many fashion and hot electronics (http://www.epathchina.com/products_hot.php) like home electronics, MP4 & Media players, multi-functional cell phones, cameras, computer and accessories, GPS tracker, Car DVD, and surveillance & securities, etc.

Moreover, you can buy some other cool new gadgets which are very suitable for the gifts. For example, cool 3D glasses, various LED lights, PSP accessories, and lifestyle devices, etc.
Except new arrivals, ePathChina also supply a wide selection of special offers. In this catalogue, you can purchase the most competitive and cheapest China electronics, which can help you make the largest profits.

How to choose the supplier?

Actually, preparing the hot season, the most important link is supplier hunting. You need to find reliable and reputable partners who can provide you not only the high quality products but also first class service. There are some great choices for you: madeinchina.com, alibaba.com, ePathChina.com, etc. Because these China sellers have passed years of tests, they have succeeded to win customers from both home and abroad.

As for a reliable dropship wholesaler (http://www.epathchina.com), ePathChina has been ready for providing satisfying service and products for global customers. ePathChina is striving for make a long term cooperation with retailers, small wholesale, vendors, etc. from all the world and achieve the profits of the both sides. Both sides’ profits can be the successful business. Welcome to buy cheap electronics from your preferred partner – ePathChina.

Want to see beautiful and favorable price electronics from China?

Chinese Electronics CheapBuy Electronics Wholesale!